Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

You have 14 days from the date your order was received to return this back to us.

All sneakers must be returned in their original sneaker box and an outer box for protection purposes. Any returns sent back without an outer box may be refused and sent back to the customer if damaged.

Any item purchased in a sale, or with a promotional code are only eligible for store credit.

What items are non-refundable?

The following items cannot be returned:

Gift cards
Any item purchased in a sale, or with a promotional code are only eligible for store credit.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Returns Center